Privacy Policy

Our website address is: https://marketads9.com/get-help/. Kamala Krishna LLC is a US-based provider of paid IT and Web Technology support services.

Comments

Kamala Krishna LLC does not offer public comments on our service pages. Any form submissions, including contact or support requests, collect the data shown in the form fields (Name, Email, Phone, Issue Description) and the visitor’s IP address and browser user agent string to help prevent spam and ensure compliance. This data is solely used to initiate and provide the requested technical support service.

Media

If you upload images or screenshots to us during a support session, such as to illustrate a technical issue, these files are strictly for diagnostic purposes. We strongly recommend you avoid uploading images with embedded location data (EXIF GPS) or any sensitive personal data. Files are deleted from our servers shortly after the support ticket is resolved.

Cookies

We use necessary cookies to ensure our website functions correctly and to process your support request.

  • Essential Cookies: If you submit a form on our site, you may opt-in to saving your name, email address, and issue details in cookies. These are for your convenience so that you do not have to fill in your details again when you submit another request. These cookies will last for a maximum of 30 days.
  • Session Cookies: If you visit our checkout or payment pages, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Tracking/Analytics Cookies: We set up cookies to track website usage for performance, conversion optimization, and marketing purposes (Google Ads and Meta Ads). These cookies last for a duration of up to one year.

Embedded content from other websites

Articles or support guides on this site may include embedded content (e.g., videos from YouTube, images, articles from official vendor sites). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. Kamala Krishna LLC is not responsible for the privacy practices of these external sites.

Who we share your data with

REVISED TEXT: We share your data only when necessary to conduct our business and provide your requested service:

  • Payment Processors: Your payment details are securely shared with our third-party payment gateway to complete transactions.
  • Legal & Compliance: If we are obliged to do so for administrative, legal, or security purposes (e.g., law enforcement requests).
  • Analytics Providers: We share anonymized traffic data with Google Analytics and our advertising platforms (Google Ads, Meta Ads) for performance analysis and optimization.

How long we retain your data

We retain your data for the minimum period necessary to provide services, manage billing, and comply with legal requirements:

  • Support Requests (Forms/Chat): The communication and metadata are retained for five years for customer service, warranty, and record-keeping purposes.
  • Billing Records: Financial transaction data is retained for seven years to comply with US tax and administrative requirements.

What rights you have over your data

If you have initiated a support request or paid for our services, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (e.g., payment and refund records).

Where your data is sent

Visitor data collected via forms, chat, and other support channels may be checked through an automated spam and fraud detection service. Data is processed and stored on secured servers located within the United States.

REFUND POLICY FOR KAMALA KRISHNA LLC

At Kamala Krishna LLC, we are committed to providing excellent IT and Web Technology support services to our US-based customers. This Refund Policy outlines the clear process and conditions for reimbursement requests to ensure full transparency.

1. General Refund Eligibility

Refunds will be considered for the specific, paid technical support services provided by Kamala Krishna LLC in the following situations:

  • Service Non-Delivery: A payment was made for a specific technical service that was verifiably not delivered or fully performed by our team.
  • Unresolved Issue: We were unable to fix the specific, documented technical issue for which the service was purchased.
  • Misrepresentation: The services provided were inadequately explained or the scope of the service was misrepresented to the customer prior to payment.

2. Timeframe for Refund Requests

Requests for refunds must be submitted within 15 days from the date the specific paid service was concluded. Requests received after this 15-day period may be denied.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our customer service department via email at support@marketads9.com (or your designated customer support email).
  2. Clearly state the date of service, the amount paid, and provide a detailed explanation of the reason for your refund request.
  3. Include any relevant documentation, such as service receipts or communication logs.

4. Refund Process

  1. Assessment: Once we receive your request, our management team will immediately assess the claim for eligibility, cross-referencing it with the service logs and recorded communications.
  2. Approval & Processing: If approved, refunds will be processed using the original payment method used for the transaction. Funds should be credited back to your account within 7 to 10 business days, though the processing time may vary depending on your bank or credit card company.
  3. Denial: If your request is denied, we will provide a detailed, written explanation for our decision, referencing the relevant section of our Terms and Conditions.

5. Non-refundable Services

Please note that certain services and products offered by Kamala Krishna LLC are not eligible for refunds. Examples of non-refundable situations include:

  • Digital Products: Downloadable software, digital products, or pre-configured files purchased separately from a direct support session.
  • Subsequent Services: Services provided after a refund request has already been processed or finalized.
  • Policy Violation: Services terminated due to a violation of our Terms and Conditions, including abusive behavior or fraudulent payment attempts.
  • Change of Mind: Requests based simply on a change of mind or a desire to switch to official vendor support after the issue has been successfully resolved by our team.

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