REFUND POLICY FOR KAMALA KRISHNA LLC
At Kamala Krishna LLC, we are committed to providing excellent IT and Web Technology support services to our US-based customers. This Refund Policy outlines the clear process and conditions for reimbursement requests to ensure full transparency.
1. General Refund Eligibility
Refunds will be considered for the specific, paid technical support services provided by Kamala Krishna LLC in the following situations:
- Service Non-Delivery: A payment was made for a specific technical service that was verifiably not delivered or fully performed by our team.
- Unresolved Issue: We were unable to fix the specific, documented technical issue for which the service was purchased.
- Misrepresentation: The services provided were inadequately explained or the scope of the service was misrepresented to the customer prior to payment.
2. Timeframe for Refund Requests
Requests for refunds must be submitted within 15 days from the date the specific paid service was concluded. Requests received after this 15-day period may be denied.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer service department via email at support@marketads9.com (or your designated customer support email).
- Clearly state the date of service, the amount paid, and provide a detailed explanation of the reason for your refund request.
- Include any relevant documentation, such as service receipts or communication logs.
4. Refund Process
- Assessment: Once we receive your request, our management team will immediately assess the claim for eligibility, cross-referencing it with the service logs and recorded communications.
- Approval & Processing: If approved, refunds will be processed using the original payment method used for the transaction. Funds should be credited back to your account within 7 to 10 business days, though the processing time may vary depending on your bank or credit card company.
- Denial: If your request is denied, we will provide a detailed, written explanation for our decision, referencing the relevant section of our Terms and Conditions.
5. Non-refundable Services
Please note that certain services and products offered by Kamala Krishna LLC are not eligible for refunds. Examples of non-refundable situations include:
- Digital Products: Downloadable software, digital products, or pre-configured files purchased separately from a direct support session.
- Subsequent Services: Services provided after a refund request has already been processed or finalized.
- Policy Violation: Services terminated due to a violation of our Terms and Conditions, including abusive behavior or fraudulent payment attempts.
- Change of Mind: Requests based simply on a change of mind or a desire to switch to official vendor support after the issue has been successfully resolved by our team.